Get help with FixHome Estimator
App support
Updated 26 October 2026 · Version 2026-10-26
Contact support
Email info@fixhome.com.au with “FixHome Estimator” in the subject. Include your device model, app version/build and the steps that caused the problem. Share screenshots only after removing personal or customer information.
Never send passwords, verification codes, private keys or payment card details. Use your store account for subscription cancellation or refund requests. No guaranteed response time or emergency support service is offered during the beta.
Purchases and read-only access
Confirm you are signed in to the FixHome account used for the purchase. Open Plans and use Restore Purchases or refresh access. Do not purchase again merely because verification is delayed. If a subscription has expired, existing saved quotes can still be viewed, shared and exported.
For iPhone/iPad subscription management, use Apple Settings → your name → Subscriptions. For Google Play purchases when available, use Play Store → Payments & subscriptions. Deleting the app or FixHome account does not cancel billing.
Account and workspace help
For verification or password issues, use the app’s verification/reset flow and check your email’s spam folder. For a save conflict, preserve your device draft and follow the app’s cloud-reload/recovery instructions. Avoid sending a complete workspace export to support unless a specific, secure support process has been agreed.
Read how to request account deletion or how we handle information.